Broadband & Internet
New Zealand

We currently offer services in all Chorus fibre areas which is available to around 75% of all homes across New Zealand. To see if our services are available at your address, go to our home page on our website here and use the Address Checker as shown below. Just enter your address to find out what services are available. NOTE: As we expand and grow our services, we will in due course extend to all the other fibre coverage areas in offering our services to all New Zealanders. tags: address, checker, place, home, busienss, residential

The following is a step-by-step guide on how to order our service from our website: STEP 1: Website: go to home page here https://www.bainz.co.nz STEP2: Address Checker Go to the Address Checker and enter your address, the from the list of addresses presented select your address: NOTE: UNSUCESSFULL OUTCOME: If our services are not available at your address your will be notified that SUCESSFULL OUTCOME: If our services are available you will be displayed a successful message together with the plans available STEP 3: Plans Display: If your address is serviced by us, you'll see all the plans that are available for you to order. Select the plan you want to order by clicking onto the 'Select Plan' button: STEP 4: Optional - Wi-Fi Router: If you don't have a Wi-Fi router and need one, you can purchase one from us: NOTE: If you already have your own Wi-Fi Router, as long as it is compatible with the Fibre Access network, you should be able to use it without buying one from us. STEP 5: Optional - Transferring Services: If you have an existing fibre services active at your home from another service providers, and want ot transfer it to us, we can manage the transfer of your existing services to us. But, to do this you will need to read and agree the terms and conditions of this, and provide us with your existing service details as shown below: STEP 6: Enter Your Contact Details: Enter your name, email and preferred PIN and preferred Service Activation Date, as shown Below. STEP 7: Service Start Date: Indicate when you'd Like your internet services to become active form, you can enter either select: As Soon As Possible (ASAP) or Select a specific date, as shown below: STEP 8: Optional - Different Billing Address - If your service and billing addresses are different, indicate this by clicking the radio button, then enter and select your Billing Address, as shown below: NOTE: If your Service and Billing Addresses are the same you do not need to provide this information again. STEP 9: Agree to Terms & Conditions: Please review and agree the Terms & Condition of our service (includes General Terms, Service Term and any Special Terms) and that your are over 18 years of age. Do this by ticking the two boxes as show below: FINAL STEP: Confirm & Submit Order: The order details are summarised on the right side of the screen. If you are happy with these details, then press the Submit Order button, as shown below. NOTE: If all the mandatory details are not entered then thsi button willbe greyed out and prevent you from submitting yor order. If you have any trouble entering your order, our support team are available to help you do this. You can contact us by email at support@bainz.co.nz or phone us 04-8300-200 (Wellington land line number). tags: order, ordering, transfer, move, moving, wifi, router, modem, dlink, price, plan, service, address, checker, place, home, busienss, residential

We offer 3 residential products, which are: BAINZ Fibre Starter 50 - priced at $57.80 per month with first month at only $47.97. BAINZ Fibre 300 - priced at $82.11 per month with first month at only $77. BAINZ Fibre 920 - priced at $97.25 per month with first month at only $90. All these plans are available on Open-Term and Unlimited/Endless data subject to our T&Cs which you can find on our website at https://www.bainz.co.nz/terms

We are available all working days Monday to Friday, from 8am to 6pm, and Saturday 8am to midday. You can chat, email or call us during this time. If you contact us outside these hours, we will get back to you as soon as we are next available.

All our plans are charged month-to-month. You can sign up to any plan and cancel it before the next month starts. Just let us know at least 3 working days before your renewal date is due, so we can stop your service and avoid extra charges.

We currently do not offer static public IP addresses right now. But we do have our own IPv4 and IPv6 address ranges that we plan to offer as static IPs in the near future as we develop and grow our business, so stay tuned as we improve our service offerings!

Yes, we can help transfer your internet service from your existing fibre service provider to us. This process is designed to be smooth and cause little to no disruption to your internet services. Your internet will switch to us, usually using the same connection point on your Fibre Box. If the timing is right and your Wi-Fi modem is set up correctly, you shouldn't notice any interruption in your internet service. IMPORTANT: It's important to note that if you have traditional voice telephone services (e.g. physical phones or DECT voice phones) with your existing service provider, we currently cannot transfer these voice services onto our services currently. If you require traditional voice services, we recommend you consider an alternative service provider who can support your voice communication service needs. If you want to transfer your existing services to us, you need to let us know when you place your order on our website (in the Transfer Existing Services section). You'll have to agree to the transfer terms and give us some details about your fibre services with your existing service provider - like your 1) service provider's name, 2) existing account number, and 3) existing account name. The request form is shown below: The fibre transfer process takes a minimum of 5 days to complete, so be sure to account for this delay when requesting your services to be transferred. This time is required to allowing your existing service provider an opportunity to confirm the transfer request is correct and valid, and disconnect your existing services on the agreed transfer date and time. We will keep you informed of the agreed transfer date and time, to ensure you are aware of the process as we progress with your transfer request. The service transfer is designed to be a smooth experience for you. Your fibre services will switch to us with little to no interruption, normally using the same physical port on your home Fibre Box. If you use your own Wi-Fi router/modem, make sure it supports DHCP and VLAN tagging - this is essential for our services to operate on your Wi-Fi router. You can check this in your router's manual or on the manufacturer's website. We don't support third-party Wi-Fi router devices, but we can give you some basic help to set up your router/modem on to our fibre services. Here are the basic settings you'll need for your internet router to work with our services: WAN Connection Type: DHCP VLAN ID: 10 IP Version: IPv4 and IPv6 In most cases the above setup is consistent with many existing internet service provider setups, but there are some circumstances and service providers that do not align with these, so you will need to check your Wi-Fi router capabilities and configuration to ensure your internet service will work with our fibre broadband services. Fibre Transfer Process is Industry Agreed The fibre services transfer process is an industry agreed process, developed by the New Zealand Telecommunications Forum (TCF) and more details on this process can be found on the TCF website here. Tags: transfer, TCF, DHCP, VLAN, Loosing RSP, Gaining RSP, Tagging, Untagged

No, we don't support traditional home phone services right now. These includes fixed line phones or wireless DECT phones connected to your old analogue terminal or the ATA port on your Fibre Box. We might add these services in the future, so stay tuned.

The following is a quick user guide for setting up your D-Link M32 Wi-Fi6 Mesh Router. WHAT's IN THE BOX? STEP 1 - INSTALL SETUP STEP 2 - CONNECTING TO ROUTER (Wirelessly) STEP 3 - ROUTER QUICK SETUP NOTE: Although in item (3) above, indicates using the New Zealand:Spark default setup, you can also use the New Zealand:Vodoafone setup, as they both should work. STEP 4 - SETTING UP THE MESH ROUTER EXTENDER (Optional) STEP 5 - UPDATING FIRMWARE tags: wifi, dlink, m32, setup

In additon to setting up the D-Link M32 Wi-Fi6 Mesh Router, we recommend customers to strengthen their Wi-Fi security features to ensure your internet experience is secure. The D-Link M32 Router offers the following Wi-Fi security protocol options: Why Choose WPA2/WPA3-Personal over WPA3? Whilst WPA3 Only offers the best Wi-Fi security option, there are some reasons why you may want to choose the WPA2/WPA3-Personal over WPA3 Only, for hte folloiwng reasons: Works with More Devices: WPA2/WPA3-Personal lets both old and new devices connect. WPA3-Only only works with newer devices. Good Security: It still gives you strong security, even if some devices use WPA2. Future-Ready: You're ready for new devices that support WPA3 as you get them. In summary, WPA2/WPA3-Personal offers a balanced approach, providing strong security while maintaining compatibility with a wide range of older non-compatible devices. This makes it a practical choice for many users. Our Recommendation: If all your connected devices support WPA3, we recommend using WPA3 Only for the best security. If you have older devices that only support WPA2, use WPA2/WPA3-Personal would be preferred. Only as a last resort, if any of your devices only support WPA, then use WPA/WPA2-Personal. HOW TO SETUP YOUR Wi-Fi SECURITY: The following is a screensshot of what this setup will look like: tags: wifi, dlink, m32, setup

It would be unusual if your internet stops working, this can be due to a number of reasons that may be due to something going wrong with your router or a network failure. To diagnose this we recommend you try the following steps: Wi-Fi Router is Powered Up: Check your Wi-Fi Router is powered on. Fibre Box is Connected:Check Wi-Fi Router is connected to the Fibre Box and it is powered on. Wi-Fi Health is Good: Check status light on your Wi-Fi Rotuer is in good health (on D-Link M32 Router this is shown as a white light). Reboot Your Wi-Fi Router: Power off your Wi-Fi router and wait for 30 seconds, and then power it back on and wait a few minutes for it to fully boot ups and connect. Clear Browser Cache: Clear your browser’s cache and cookies to ensure you’re not using outdated or corrupted data. Each browser has different process for doing this, here are a few of the popular browsers: Google Chrome Open Chrome. Click the three dots in the top-right corner. Go to Settings > Privacy, search and services. Under Delete browser data select Chose what to clear. Choose a time range (e.g., Last hour, Last 24 hours, All time). Check the box for the data you want to clear. Click Clear now. Monzila Firefox Open Firefox. Click the three lines in the top-right corner. Go to Settings > Privacy & Security. Scroll down to Cookies and Site Data. Click Clear Data. Choose a time range from When (e.g., Last hour, Last 2 hours, Last 4 hours, Since 12:00AM, Everything). Check the box for the data you want to clear. Click Clear. Microsoft Edge Open Edge. Click the three dots in the top-right corner. Go to Settings > Privacy, search, and services. Under Clear browsing data, click Choose what to clear. Choose a time range. Check the box for the data you want to clear. Click Clear now. Safari Open Safari. Click Safari in the top menu. Go to Preferences > Privacy. Click Manage Website Data. Click Remove All. Confirm by clicking Remove Now. If none of these issues resolve your issue, contact our support team imedately so we can diagnose your problem out contact details are as follows. Please Note, if you call us outside our normal operating hours or we are busy on other calls, you can leave us a message and we will contact you as soon as we are available.