Broadband & Internet
New Zealand

We currently offer services in all Chorus fibre areas which is available to around 75% of all homes across New Zealand. To see if our services are available at your address, go to our home page on our website here and use the Address Checker as shown below. Just enter your address to find out what services are available.

NOTE: As we expand and grow our services, we will in due course extend to all the other fibre coverage areas in offering our services to all New Zealanders.

tags: address, checker, place, home, busienss, residential

You can watch a short video on YouTube on how to order our services or follow the following steps:

https://www.youtube.com/watch?v=fJ-52VoJBCI

The following is a step-by-step guide on how to order our service from our website:

STEP 1: Website: go to home page here https://www.bainz.co.nz

STEP2: Address Checker Go to the Address Checker and enter your address, the from the list of addresses presented select your address:

NOTE:

1. UNSUCESSFULL OUTCOME: If our services are not available at your address your will be notified that

2. SUCESSFULL OUTCOME: If our services are available you will be displayed a successful message together with the plans available

STEP 3: Plans Display: If your address is serviced by us, you'll see all the plans that are available for you to order. Select the plan you want to order by clicking onto the 'Select Plan' button:

STEP 4: Optional - Wi-Fi Router: If you don't have a Wi-Fi router and need one, you can purchase one from us:

NOTE:

If you already have your own Wi-Fi Router, as long as it is compatible with the Fibre Access network, you should be able to use it without buying one from us.

STEP 5: Optional - Transferring Services: If you have an existing fibre services active at your home from another service providers, and want ot transfer it to us, we can manage the transfer of your existing services to us. But, to do this you will need to read and agree the terms and conditions of this, and provide us with your existing service details as shown below:

STEP 6: Enter Your Contact Details: Enter your name, email and preferred PIN and preferred Service Activation Date, as shown Below.

STEP 7: Service Start Date: Indicate when you'd Like your internet services to become active form, you can enter either select:

1. As Soon As Possible (ASAP) or

2. Select a specific date,

as shown below:

STEP 8: Optional - Different Billing Address - If your service and billing addresses are different, indicate this by clicking the radio button, then enter and select your Billing Address, as shown below:

NOTE: If your Service and Billing Addresses are the same you do not need to provide this information again.

STEP 9: Agree to Terms & Conditions: Please review and agree the Terms & Condition of our service (includes General Terms, Service Term and any Special Terms) and that your are over 18 years of age. Do this by ticking the two boxes as show below:

FINAL STEP: Confirm & Submit Order: The order details are summarised on the right side of the screen. If you are happy with these details, then press the Submit Order button, as shown below.

NOTE: If all the mandatory details are not entered then thsi button willbe greyed out and prevent you from submitting yor order.

If you have any trouble entering your order, our support team are available to help you do this. You can contact us by email at support@bainz.co.nz or phone us 04-8300-200 (Wellington land line number).

tags: order, ordering, transfer, move, moving, wifi, router, modem, dlink, price, plan, service, address, checker, place, home, busienss, residential

We offer 3 residential products, which are:

• BAINZ Fibre Starter 50 - priced at $57.80 per month with first month at only $47.97.

• BAINZ Fibre 300 - priced at $82.11 per month with first month at only $77.

• BAINZ Fibre 920 - priced at $97.25 per month with first month at only $90.

All these plans are available on Open-Term and Unlimited/Endless data subject to our T&Cs which you can find on our website at https://www.bainz.co.nz/terms

We are available all working days Monday to Friday, from 8am to 6pm, and Saturday 8am to midday. You can chat, email or call us during this time. If you contact us outside these hours, we will get back to you as soon as we are next available.

All our plans are charged month-to-month. You can sign up to any plan and cancel it before the next month starts. Just let us know at least 3 working days before your renewal date is due, so we can stop your service and avoid extra charges.

We currently do not offer static public IP addresses right now. But we do have our own IPv4 and IPv6 address ranges that we plan to offer as static IPs in the near future as we develop and grow our business, so stay tuned as we improve our service offerings!

Yes, we can help transfer your internet service from your existing fibre service provider to us. This process is designed to be smooth and cause little to no disruption to your internet services. Your internet will switch to us, usually using the same connection point on your Fibre Box. If the timing is right and your Wi-Fi modem is set up correctly, you shouldn't notice any interruption in your internet service.

IMPORTANT: It's important to note that if you have traditional voice telephone services (e.g. physical phones or DECT voice phones) with your existing service provider, we currently cannot transfer these voice services onto our services currently. If you require traditional voice services, we recommend you consider an alternative service provider who can support your voice communication service needs.

If you want to transfer your existing services to us, you need to let us know when you place your order on our website (in the Transfer Existing Services section). You'll have to agree to the transfer terms and give us some details about your fibre services with your existing service provider - like your 1) service provider's name, 2) existing account number, and 3) existing account name. The request form is shown below:

The fibre transfer process takes a minimum of 5 days to complete, so be sure to account for this delay when requesting your services to be transferred. This time is required to allowing your existing service provider an opportunity to confirm the transfer request is correct and valid, and disconnect your existing services on the agreed transfer date and time. We will keep you informed of the agreed transfer date and time, to ensure you are aware of the process as we progress with your transfer request.

The service transfer is designed to be a smooth experience for you. Your fibre services will switch to us with little to no interruption, normally using the same physical port on your home Fibre Box.

If you use your own Wi-Fi router/modem, make sure it supports DHCP and VLAN tagging - this is essential for our services to operate on your Wi-Fi router. You can check this in your router's manual or on the manufacturer's website.

We don't support third-party Wi-Fi router devices, but we can give you some basic help to set up your router/modem on to our fibre services. Here are the basic settings you'll need for your internet router to work with our services:

• WAN Connection Type: DHCP

• VLAN ID: 10

• IP Version: IPv4 and IPv6

In most cases the above setup is consistent with many existing internet service provider setups, but there are some circumstances and service providers that do not align with these, so you will need to check your Wi-Fi router capabilities and configuration to ensure your internet service will work with our fibre broadband services.

Fibre Transfer Process is Industry Agreed

The fibre services transfer process is an industry agreed process, developed by the New Zealand Telecommunications Forum (TCF) and more details on this process can be found on the TCF website here.

Tags: transfer, TCF, DHCP, VLAN, Loosing RSP, Gaining RSP, Tagging, Untagged

No, we don't support traditional home phone services right now. These includes fixed line phones or wireless DECT phones connected to your old analogue terminal or the ATA port on your Fibre Box. We might add these services in the future, so stay tuned.